Delivery and refund policy
Last updated 10 November 2026
What we deliver
Our service is digital; we do not ship physical goods. The company documents (certificate of incorporation, registrations and company records) are sent as PDF files to the email address in your application. Where a registry issues paper originals, we can forward them by courier on request.
Delivery time
Work starts when payment is received and your identity documents are complete. Usual registration times: Hong Kong 5–7 working days, United Kingdom 1–3 working days, United States 1–5 working days. They depend on the registry and can be longer in busy periods; we tell you if there is a delay.
Cancelling before filing
You can cancel at any time before we file your documents with the registry by writing to info@eleformations.com. We then refund the full amount you paid.
If the registry rejects the company
If the registry rejects the company before filing fees are paid, we refund the full amount. If those fees have already been paid, we refund everything except the government fees.
After filing
Once the documents are filed, government and registry fees have been paid to third parties and cannot be refunded.
How refunds are paid
Refunds go back to the card used for payment, through our payment provider iyzico, within 14 days of the refund being approved. When the amount appears on your statement depends on your bank.
Contact
Questions about delivery or refunds: info@eleformations.com.
Start your Hong Kong company
$1,290 for the first year. We reply within one working day.